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Frequently Asked Questions

1.  What do I do in the event of an eye emergency? First, call our office at 808-877-8955. If we are unavailable, call 9-1-1. You can also call our office for post-surgical concerns.

2. How do I schedule an appointment? Simply call the number of any of our four locations, or the main number at 808-877-8955, and one of our staff members will be happy to assist you.

3. Which eye conditions are treated at HCLI? Our team of doctors at HCLI is able to treat nearly every eye condition, with the exception of pediatric examinations and treatment.

4.  Are services covered by insurance? Yes, HCLI is able to bill most major insurance carriers. However, please contact your provider to inquire about your personal coverage availability.

5.  Are treatment procedures painful? Many modern treatments are now pain-free, however some procedures may be painful either during or after the treatment. Your doctor will inform you of what to expect and will help make everything as comfortable as possible.

6. Do I need a referral to see an eye doctor? Referrals are not necessary, unless it is a requirement of your insurance plan.

7. How often should I have an eye exam? Adults over 40 should have a comprehensive eye exam every 1-2 years for eye health screening including glaucoma, cataracts, and retinal disease.

8. Are eye conditions hereditary? Certain eye conditions as well as vision quality can be hereditary. However, environmental factors also can play a partial or complete role. Your doctor will inform you regarding the best choices you can make to optimize your vision.

9.  Are sunglasses important for eye health? Yes, studies have shown that excess time spent in sunlight with eyes unprotected can contribute to various eye conditions, including pterygium, cataracts, and macular degeneration. Look for sunglasses that are certified with UV protection. Ask a doctor for further information.

10. What happens during a standard eye exam? The parts of the comprehensive eye exam can vary based on a patients history, but they may include medical history, and examinations involving visual acuity, external features (eyelids, tear ducts, and area around eye), eye muscles, visual field, slit lamp, eye pressure, and ophthalmoscopy.